Thanks for shopping with PlunketShop.
If you are not entirely satisfied with your purchase, we want to hear from you. We take customer
satisfaction very seriously and we are only too happy to listen to any concerns or queries you
may have in relation to items you have purchased through our website. Please don’t hesitate to
get in touch with us via our contact form or at
If you wish to make a return, you have 14 calendar days to return any items that you’re not
happy with. In order to be eligible for a refund, all returned items must be unused and in the
same condition that they were received. As the safety of our families is of utmost importance to
us, all packaging must be fully intact and untampered with. We may also require proof of your
Once we have received and reviewed your returned items, we will immediately notify you. If you
are eligible for a refund, we will initiate a refund to the credit or debit card that you used to
purchase your items. You should receive your refund within a couple of days, depending on your
card issuer’s policy.